Last updated March 27, 2023
Policies
Our working hours are usually between 10 AM and 7:00 PM UK time on Mondays and Thursdays. Some weekend availability is also possible.
Kindly furnish us with some notes while buying a reading/session. These notes should enlighten us about your requirements and areas of focus for the work. Kindly refrain from merely providing your name and date of birth.
After your purchase is completed, you will be sent a confirmation email. Click on the link provided in the email to access our schedule and choose a time that suits your time zone. If needed, you can reschedule the appointment on your own.
We use both Oracle decks and Tarot decks in our readings. It’s possible that we may choose an Oracle deck for your reading. However, if you would like us to use a Tarot deck instead, please mention this in your notes.
It is your responsibility to test and ensure that your internet connection is working properly before any online sessions.
Although appointments can be conducted in stationary vehicles, they must NEVER be conducted in moving vehicles. If you begin driving during our appointment, the call will be terminated, and you will have to make another payment and schedule a new appointment with us.
Booking Policy
Online and in-person sessions will be held at a mutually convenient time, agreed beforehand by both parties.
When booking an online or in-person appointment, you are reserving an appointment time/date.
We require that all clients ensure full payment is made before booking session times and/or dates. We respect your privacy and do not request any private financial information. Payment is to be made via PayPal or Stripe, these are the preferred and most secure payment gateways.
We have a 24-hour cancellation policy in place for rearranging, missing or cancelling any sessions.
If you cancel, miss or change your appointment for any reason with less than 24 hours’ notice, you will incur the full session fee.
Sessions start right on time. If you will be late in any way, contact us via email before your session time. If you have not contacted us before your session and are late, offline, engaged, away or unavailable at the exact agreed session time your session will be cancelled after 10 minutes from the agreed appointment time. You will incur the full fee for the session.
If you arrive late for your session, you will cut into your session time and won’t be offered the full session because we have other clients booked in, who have paid their fees and reserved their appointment time.
No Show Policy
Our policy regarding ‘no shows’ is straightforward. If you fail to show up for your appointment within the first ten minutes, it will be considered a ‘no show’. In such a case, you will need to make another payment if you wish to reschedule your session for a different time.
Rebooking & Cancellation Policy
Rebooking for online appointments: You can reschedule your appointment by using the button provided in your booking confirmation email. However, please note that you can only reschedule your appointment twice per item purchased. If you make a third reschedule, the session will be voided, and you will need to purchase it again if you want to proceed with the session.
IMPORTANT: Any cancellations or rescheduling made WITHIN 24 HOURS of the appointment start time will be considered as a missed appointment. In such cases, no refunds will be given, and if you want to book another session, you will need to make a payment again.
Refund policy:
- In case you change your mind about a reading or session after making the purchase, you may request a full refund within 48 hours of the purchase by emailing us. However, we won’t be able to process last-minute refund requests, such as on the day of your appointment.
- Instant download items such as video collections, e-zines, or audio workshops cannot be refunded, as you receive the links instantly, making the transaction complete. If you encounter technical difficulties or face issues in accessing the content, please contact us for assistance.
- We do not offer refunds for completed readings/sessions that are deemed unsatisfactory. Kindly note that our aim is not to tell you exactly what you want to hear, and our insights may challenge you. Please ensure that you are prepared for this before booking a session.
Package Session Policy
- Before ordering a counselling/mentoring package or any long-term work, please consider your decision carefully. If you’re uncertain about the number of sessions you need, start with one and order more later.
- If you purchase a package, it’s recommended to schedule sessions weekly, fortnightly, or monthly for better results. If scheduling is difficult, try not to leave appointments months apart as it can break the flow of the work.
- Any purchased sessions outstanding for over three months and uncontactable will be closed without a refund.
- Packages of three sessions must be booked within three months and packages of six sessions within six months. If no appointments are made after the booking period for any package types, the order will be closed, and the outstanding sessions will not be refunded.
- If you change your mind after ordering a package and seek a refund, do so within 48 hours of the purchase date. Unclaimed sessions that remain unbooked will be cancelled without a refund unless an extended time frame has been agreed upon.
- Email correspondence between sessions is not included in the purchase price and is at our discretion. If you wish to send updates between sessions, take note of your thoughts instead, so we can refer to them during the next session.
Confidentiality Agreement
By purchasing a reading/session, you agree to maintain the confidentiality of its contents. If you choose to record your session, please do not upload it to the internet or share it with the public. Additionally, any specific tips or guidance given to you during the session should not be disclosed online, as it would be the equivalent of offering our professional guidance for free. Please respect the privacy and integrity of our work together by refraining from sharing its contents publicly.
Ethics
Please keep in mind that our readings and sessions are intended for entertainment purposes only. While we take our work seriously and strive to provide accurate and helpful guidance, we cannot guarantee the efficacy or accuracy of the information provided. We encourage you to use your own judgment and intuition when making important decisions.
We strive to provide guidance objectively rather than giving absolute instructions. Our aim is to motivate and empower you, not to dictate what you should do. Our readings and sessions are tailored to help you discover and explore your options, enhance your comprehension, and strengthen your capacity to make the most suitable decisions for yourself.
We maintain the highest level of confidentiality regarding all information shared by our clients.
We do not differentiate based on race, ethnicity, sexual orientation, or gender identity. All are welcome. Respect for pronouns is important to us. If you would like to ensure that we are aware of your and/or your partner’s pronouns prior to a reading/session, please let us know in your notes.
We are unable to provide spiritual readings, mentoring, or counselling sessions to individuals under the age of eighteen. However, if you are under eighteen, you are welcome to purchase our digital content.
We do not provide answers to specific questions related to legal, financial, or health matters. It is important that you seek advice from trained professionals who are qualified to address these types of concerns.
Our services are not intended to replace licensed mental health professionals. If you are currently receiving treatment for mental health issues from a licensed professional, a reading/session with us can be a helpful complement to your existing work. However, it’s important to note that spiritual readings and sessions should not be the primary solution for addressing mental health issues. They cannot replace specialized or ongoing care provided by licensed professionals. Please note that having a mental health diagnosis does not prevent you from booking a session/reading with us, but it’s essential to understand that we’re not the appropriate person to help you manage that diagnosis. Additionally, if you are feeling unsafe or unstable, a session/reading with us will not provide the necessary support. In such cases, please consider reaching out to someone who can provide the most appropriate help for you.
In the event that we determine that a reading or session may not be suitable for you or that we are not the appropriate professionals to assist you, we reserve the right to decline and issue a full refund.
We do not use Tarot or any other means to attempt to communicate with the deceased. We are not mediums.
We do not claim to possess the ability to predict the future through psychic means. We firmly believe that the future is not predetermined and that we all have the power to shape it. Our goal is to assist you in becoming an active participant in co-creating your life. Rather than answering ‘yes or no’ questions about the future, we will use Tarot to help you explore potential paths and opportunities. We will guide you in tapping into your personal power and creating a strategy to achieve your desired outcomes.
Our focus is on promoting healing, self-exploration, and developing coping strategies to improve your everyday life. We encourage proactive pursuit of your goals, and each reading or session includes focus areas, action plans, and ideas for journaling work to help you extend your progress into the long-term.
Our goal with every reading/session is to provide both nurture and empowerment. We strongly believe that our clients should not be encouraged to passively observe their own lives, but to embrace their personal power and take responsibility for their choices. We strive to offer practical insights and perspectives that can help clients navigate real-world challenges. Although our messages may sometimes be difficult to hear, we are committed to delivering them with the utmost sensitivity and care.
Our readings are person-centred. This means that when addressing relationships, we do not place major focus on the other person involved but instead on your emotional responses, actions, and feelings. We believe it’s unethical to delve into the psyche of someone who hasn’t asked for a reading. Therefore, the services we offer focus on how you can deal with the connection from your perspective.